IMPORTANT PLEASE READ THROUGH:
WE REQUEST ALL OUR ONLINE CUSTOMERS TO KINDLY GO THROUGH OUR SHIPPING AND RETURNS POLICY BEFORE DECIDING ON PURCHASING OUR PRODUCT ONLINE. BY MAKING A PURCHASE ONLINE WE PRESUME THAT YOU AS OUR CUSTOMER HAVE READ AND CLEARLY UNDERSTOOD OUR RETURNS AND SHIPPING POLICY AND ACCEPT THE SAME WITHOUT ANY DEMUR.
Prior to deciding to Return a Product to JAMUNTREE we request you to the consider the following;
1. Quite a few products are made up of hand block printed fabric and in some cases even hand embroidered by crafts persons resulting in imperfections which are unavoidable in such a manual production process. This also ensures by default that, each product is unique and slightly different from each other.
2. We would therefore request you to ignore an irregular print, weave, a stitch or embroidery and not assume it to be a defect with regard to Handloom based fabrics.
3. If however you still feel that you would rather return the Product kindly read through our Return Policy and follow the said guidelines.
A. RETURN POLICY
I. We will accept ONLY returns/exchanges (excluding final sale items/promotional items which cannot be exchanged or return) which are unworn, unwashed and with all tags attached (and not damaged) along with the corresponding receipt. Where ever provided accessories or any nature of additional add-on should be included with your return.
II. Return or Exchanges Accessories shall not be accepted unless there is a manufacturing defect and subject to return policy condition being met.
III. Item(s) returned without an “RETURN/EXCHANGE AUTHORISATION” (RA) and without the completed return/exchange claim form cannot be accepted and will be returned to you at your expense.
IV. “PLEASE NOTE THAT WE CANNOT MAKE ANY EXCEPTIONS AND ANY REQUESTS FALLING OUTSIDE OF THE 15 DAYS TIME FRAME OUTLINED BELOW WILL NOT BE ACCEPTED”.
V. “PLEASE ALSO NOTE THAT EXCHANGE WILL NOT BE ACCEPTED AT ANY OF THE JAMUNTREE STORES”.
VI. Refund shall be provided only in form of store credit/credit voucher.
VII. “UNDER NO CIRCUMSTANCES CASH OR CREDIT CARD REFUND WILL BE GIVEN”.
How To Complete Your Return OR Exchange? Request an RA number within 15 days of delivery. You can email your request to [email protected]and we will send your RA once your return/exchange request has been authorized.
On the return/exchange form (which is enclosed with all orders), check off the item(s) being returned/exchanged and fill in the corresponding RA number(s). Enclose this form with your return/exchange item(s) and write the RA number(s) on the outside of the package. Please return the item(s) within 15 days from the date your RA was issued.
Please ship your return package via the SAME COURIER COMPANY. Please email the tracking number to [email protected] Seal your package and return to the address below:
PRAYAS EXPORTS PRIVATE LIMITED
F – 329, Sector – 63, Noida, U.P.
Pin Code: 201309
In case of exchange/ replacement of the product will be shipped upon availability. We will email the replacement item tracking number when your exchange has shipped. An additional shipping fee will be charged to the credit card that was used for your original purchase. We will process a store credit / credit voucher for the item in question in the event the replacement item is sold out.
Upon acceptance of the merchandise for return, we will process your refund in form of store credit/credit voucher within 7 business days, at which time you will be notified by email. We reserve the right to reject any return/exchange that does not comply with the conditions stated above. If you have any questions or concerns regarding the return/exchange process, please contact customer service at [email protected] or at +917669292001 (standard rates apply). We are available 5 days a week from Monday to Friday from 10am to 6pm IST.
How long do I have to return an item?
We would like you to have complete peace of mind when buying products from JAMUNTREE. You can return subject to our Return Policy as mentioned above within 15 days of issue of RA number for a full refund in form of store credit / credit voucher of the item purchased excluding the shipping charges. This does not include items purchased on sale/promotions which cannot be returned / exchanged.
Do I have to pay anything to return my items?
Return postage costs will be at your expense, unless the item/s received has a manufacturing defect or not as ordered. In this instance, postage will be reimbursed by JAMUNTREE in form of store credit /credit voucher. Please contact our customer care executive at +91-7669292001 (10.00am-6.00pm) 5 days a week from Monday to Friday if you need any assistance. We encourage you to return your parcel via the SAME COURIER COMPANY OR REGISTERED POSTAL SERVICES as all return parcels remain the responsibility of the purchaser until received by JAMUNTREE.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the store credit or credit voucher into your registered email account.
When will I receive my refund?
Once the return has been approved (subject to Return policy condition being met) you will receive a confirmation email indicating that the refund in the form of store credit /credit voucher have been processed and credited. The refund will take 7-10 working days.
What should I do if the refund amount is incorrect?
Contact our customer care executive at +917669292001(10.00am-6.00pm, standard rates apply) 5 days a week from Monday to Friday and we will solve the problem as soon as possible
PLEASE NOTE: JAMUNTREE reserves the right at it’s sole discretion to reject returns/exchanges sent or communicated beyond the return period limit, or items which are not in the original condition in which they were sent by JAMUNTREE.
FREQUENTLY ASKED QUESTION
1. Where can I receive my order?
It can be sent to an address selected by you (home, work, etc.) within INDIA & ABROAD, however “PLEASE NOTE WE CANNOT DELIVER TO AN ADDRESS WHICH IS A POST BOX NO”.
2. How long will my order take to arrive?
Shipping within India will take approximately 5-10 working days depending on which state and/or territory you live in. International Shipment may take anywhere between 7 – 15 days depending on the destination country and connectivity. Once the order has been placed a tracking number will be sent to you on your registered email id .
3. How much do I pay for delivery service?
For all DOMESTIC PURCHASES of INR 1500 or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 100 will be applicable to all orders under INR 1500.
A Single Flat Rate Of USD 20 For Orders Below USD 100. All Orders Above USD 100 Qualify For Free Shipping.
4. Can I track my order?
Yes you can track you order by going to the chosen delivery agent website and keying in the tracking number. At their site you can also set up an email or sms alert (in some cases).
5. What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page).